Services

Generation and Distribution of Advanced Reports in a Large Organisation

Our reporting service and product are of interest whenever you want reports

• that cover a large organization, with a unique content per unit, possibly with benchmarking between units within your organization and with trend figures.

• that should be produced and distributed frequently.

• with data from different research companies, with or without additional calculations of indices or factors.

• in different languages, according to rules, e.g. that it is the languge that the report receiver prefer that decide what language to use in the generation of each particular report.

• that you safely can distribute electronically to report receivers that are expected to be able to present the reports to others.

• that have a large variety of layouts for charts and tables or include a lot of open ended answers.

What is a report produced on our technology platform?

• A cover page
• A content page
• Different graphs (a selection among 40+ different types of graphs)
• Different tables
• Text pages with background information or conclusions

How do we set up and produce the reports?

The ability to set up a report page like this...

... can be understood when you see the general frame we work with:

The graph area in the middle (where quite different types of graphs or tables can be presented) is surrounded by altogether 18 areas that can be given different content.
See more documentation on our reporting system...  (7.4 MB pdf)

How are input data to the reports captured?

How are reports distributed?

Reports can be distributed via e-mail to the given list of recipients for each unit with the report pdf-file as an attached file. However, if you like to have a safe distribution (via encrypted communication) we store the reports on a protected web server (the Reports Bank) and send via e-mail a personal link. Optionally, the report recipient has to add an additional password, to reach the reports for him or her.

Get a sample report via our reports bank: https://lq.unified-dialogs.com/reportsbank/demo.asp

Advanced Surveys

Our Dialog Server provides a stable frame for surveys with advanced routing logic based on a build in reversible rules enginge and with personalization of questionnaires.

The advanced functions are all excecuted on the server, with no requirements on Java Scripts, applets or other items that can cause problems because of local settings in the respondent’s browser or in some of the gateways the information has to pass.

One example of this is how we solved the needs of The National Post and Telecom Agency in Sweden. They wanted information about the 600 broad band operators' engagements in different geographical areas on different levels – altogether 25 counties, 290 municipalities and 2000 population centres were involved. Altogether 800 questions were needed in the questionnaire and a Performance wise effective routing logic and good interface was needed, to avoid drop outs during the fill in the form process.

Read more about this case...

Global Surveys

Our services in this area range from setting up 500 off-line interview stations in 100+ locations around the world (with 40 different language/currency set-ups) in order to catch customer feedback when leaving shops to employee studies in multinational companies with reporting of results in many languages.

You provide the master questionnaire with its local variants and local questions and you provide the local contractors and the translators. We implement all translations and handle the data capture - via our off-line interview stations or directly on our Dialog Server. Optionally, we can handle the generation of the reports on master and local languages.

Read more about global surveys...

Web Based Dialogues for Customer Segmentation

• telephone interviews
• in telemarketing
• e-marketing

Our software solution is specially suitable as this type of segmentation requires long and complex logic expressions to be evaluated. We have seen attempts with other solutions that fail due to performance reasons or due complexity with traditional scripting technology. 

Our customer segmentation solution has been used by several different research companies in Sweden, U.S., UK and other countries.

Web Based Automated Qualitative Interviews, e.g. SWOT analyses

We have a technique where you decide upon one or two focus areas, ask your target group to share their views on these target areas and then go on and classify and evaluate their views. As a result, you get a statistical view on what is in the minds of your target group concerning the focus area. You also get a fountain of views and all views delivered in an Excel tool for further processing.

SWOT Analyses

A typical area of usage is a SWOT analyses, when you want to engage a large group (e.g. middle management) in a company in a preparatory analyses before the final one with the management team.

Models Automation - Hosting of Model-driven Repetitive Dialogues with Integrated Reporting

Analysts and consultants work with models and methods to make work more efficient and conclusions more accurate. Unified Dialogs can set up support for such methods not only by designing appropriate questionnaires for the data capture but also for automatic calculations of additional factors, variables and indices and finally make a set up for automatic reporting of results.

Examples of models that are hosted by us are:

• a consumer segmentation model (from the telecom company Ericsson)
• six different models for analyses of individuals and groups (from Subjecta - www.subjecta.se)
• SWOT analyses - http://ud.unified-dialogs.com/swot/

Combining Telephony Interviewing and e-mail Invitations to Questionnaires - in the same questionnaire and on the same web server

Our response times from our web server software ("Dialog Server") are so short - even in large and complex questionnaires and in peak hours with thousands of responses - that it is feasible to link the CATI-system telephone interviewer to our web-hosted questionnaire forms.

This makes it possible to combine invitations to the target group via e-mail with telephony interviewing. There is no risk that the telephone interviewer calls a person that already have answered via the e-mail link - as the respondent and the telephone interviewer work in the same database. It is even possible to let the first part of the interview take place via the one channel (e.g. telephone) and then be finalised in the other channel (e-mail/web)!

This type if integration with CATI systems have been established towards leading CATI systems, like NIPO, Bellview, SPSS Quantime and has been used by CATI operators in U.S., England and Sweden.

Combining Web Form and Paper Form Questionnaires in the Same System

We have enabled the automatic generation of paper form questionnaires from the same database definition as is used for the web questionnaire and these paper forms can than be scanned and processed with automatic update of the database - without any intermediate "digitalization" or other preparations for the image processing.

This unique technology makes us quite effective when there are projects with mixed channels or in traditional paper questionnaire projects with large amount of pages to process.

An example of this service was The Swedish National Agency for Education, who had a project where 40 long questionnaire and knowledge test forms (average 30 minutes completion time) were used in 120 schools. Schools with enough computer capacity used the web version, other schools used the paper versions. Altogether about 100.000 forms were filled in with 40% web (= 40.000)  and 60% paper (=60.000). The paper forms were on average about 14 pages long, which gave 800.000 pages to scan and process. 90% web response rate and 99,3% of those who started did complete the started questionnaire.